Manage Forecast Scenarios
Learn how to manage Forecast Scenarios in Sprinlkr Service WFM module.

Articles

(3)
RS
Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified time interval along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capaci

Knowledge Base Article

 • 

Manage Forecast Scenarios

RS
Events Repository in Forecasting

The Events Repository allows you to create and manage events centrally within the Workforce Management (WFM) system. It helps you account for abnormal fluctuations in interaction volumes or average handling time caused by events not covered by typical seasonal, intra-week, or intra-day trends. Examp

Knowledge Base Article

 • 

Manage Forecast Scenarios

RS
Manage Master Forecast

The Master Forecast in Sprinklr WFM offers a comprehensive overview of published Forecast Scenarios and their associated Capacity Planning (also called Staffing). It includes Volumes and Staffing data based on published Forecasting Scenarios. Through the Master Forecast Record Manager, you can quick

Knowledge Base Article

 • 

Manage Forecast Scenarios

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Manage Shift Patterns

Getting Started

Getting Started

Manage Forecast Scenarios

Getting Started

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Workloads

Manage Activities

Need for Workforce Management

Manage Shifts

Workforce Management Permissions

Manage Time Off Policies

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Managing Forecasts

Managing Requests

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Bidding

Tracking Real Time Adherence

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Manage Persona App

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas