Manage Forecast Scenarios

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(4)
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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified time interval along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capaci

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Manage Forecast Scenarios

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Manage Master Forecast

The Master Forecast in Sprinklr WFM offers a comprehensive overview of published Forecast Scenarios and their associated Capacity Planning (also called Staffing). It includes Volumes and Staffing data based on published Forecasting Scenarios. Through the Master Forecast Record Manager, you can quick

Knowledge Base Article

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Manage Forecast Scenarios

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Events Repository in Forecasting

The Events Repository allows you to create and manage events centrally within the Workforce Management (WFM) system. It helps you account for abnormal fluctuations in interaction volumes or average handling time caused by events not covered by typical seasonal, intra-week, or intra-day trends. Examp

Knowledge Base Article

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Manage Forecast Scenarios

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Manage Adjustments in Forecast Scenarios

Adjustments are predefined events that are applied to a forecast to influence the volume based on knowledge of such events. For example, if there is an upcoming Marketing Campaign that will affect specific queues, the same can be applied to the Forecast to get the impact of the event included in the

Knowledge Base Article

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Multichannel Forecasting

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started for Agents

Getting Started for Workforce Managers

Getting Started for Administrators

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Schedule

Forecasting

Manage Workloads and Staffing Presets

Manage Activities

Need for Workforce Management

Manage Requests

Capacity Plans

Manage Shifts

Workforce Management Permissions

Scheduling

Shift Trade

Real Time Adherence

Time Off Management

Schedule Reports

Slot Management

Manage Forecasts

Time Off Reports

Manage Policies

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Manage Bids

Manage Approval Workflows

Manage Persona App

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