Queue Monitoring

Articles

(5)
RS
Queue Group Monitoring

Queue groups are collections of queues that are grouped based on certain parameters. They are particularly useful for managing a large number of work queues efficiently. Instead of handling work queues individually, you can organize them into queue groups for streamlined management.Note: Queue group

Knowledge Base Article

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Case Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customize Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas