Regex Based

Articles

(3)
RS
Regex-Based Masking Overview

Regex masking of Personally Identifiable Information (PII) is a technique employed to safeguard sensitive personal data by partially or completely concealing specific information within a message. PII encompasses data elements such as names, addresses, social security numbers, phone numbers, and oth

Knowledge Base Article

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Regex Based

RS
Rule Configuration for Regex-Based Conditional Masking

Sensitive Personally Identifiable Information (PII) can be masked in digital cases and muted in voice calls by configuring an inbound or queue rule and adding the action to mask the matched terms with any desired symbol. It's important to note that once information is masked, it can also be unm

Knowledge Base Article

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Regex Based

RS
Rule Configuration for Regex-Based Permanent Masking

Sensitive information can be masked by configuring an inbound or queue rule and adding the action to mask the matched terms with any symbol as desired. It is important to note that this is a one-way process, and the information cannot be restored.To Create a RuleInitiate the process by creating a Qu

Knowledge Base Article

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Regex Based

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

Discovering Contact Drivers

Creating Contact Driver Models

Running Contact Driver Models

Maintaining Contact Driver Models

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas