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Reply to Messages

Articles

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Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.Note: You can only reply to the commen

Knowledge Base Article

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Reply to Messages

Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

Knowledge Base Article

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Reply to Messages

Hide Instagram Comments

Hiding comments can help ensure that your brand's post feeds are free of spam and inappropriate content. Here we list out the steps on how to hide such comments.StepsIn Instagram comment columns in the engagement dashboards, you'll find the ability to Hide Instagram comments in the options

Knowledge Base Article

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Reply to Messages

Replying to Instagram comments as a Threaded Response

You can reply to a comment on your brand post or reply to a comment where a fan has mentioned your brand, and view all the conversations on the post as a threaded response using the engagement columns. Here we list out the steps on how to create such columns.Steps to Reply to Instagram Comments as a

Knowledge Base Article

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Reply to Messages

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