Root Cause Analysis

Articles

(1)
SH
Root Cause Analysis of Survey Results

Root cause analysis (RCA) is used on survey results to identify the root causes of problems faced by the user. The visibility into survey results analysis can allow supervisors and/or managers to view survey results, apply a root cause, and view the root cause of surveys all from the message or case

Surveys

Agent Console

Knowledge Base Article

 • 

Root Cause Analysis

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Introduction to Sprinklr Surveys

Survey Builder

Survey Customizations

Language Translations

Sending Surveys

Automated workflows

End User Experience

Root Cause Analysis

Task Console

Survey Reporting

Survey FAQs

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas