Routing

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Setting up routing for a digital twin allows you to define the logic for directing user queries to individual agents, teams, or even other digital twins, depending on your organizational structure and workflow requirements. This process ensures that user inquiries are efficiently managed and routed

Knowledge Base Article

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Routing

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

Testing Widget

Skills & Tasks

Digital Twin Overview

Audit

Digital Twin Persona

Audience Segments

Routing

Simulator

Knowledge and Data Management

Guardrails

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas