Self Service in Live Chat

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Knowledge Base Widget in Sprinklr Live Chat

With different self-service options in Sprinklr Live Chat, you can make it easier for your customers to solve their own issues without reaching out to the brand and reduce the extra caseload for your live customer service agents.You can embed your Knowledge Base articles directly into the Sprinklr L

Sprinklr Live Chat

Knowledge Base

Knowledge Base Article

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Self Service in Live Chat

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Introduction to Sprinklr Knowledge Base

Sprinklr AI+ Powered Article Creation

Create and Manage Categories

Create and Manage Articles

Migrate Existing Content

Help Centre for Customers

Knowledge Base for Agents

Translating Content

Tiered Approval Workflow

Scheduled Publishing/Unpublishing

Version History

Self Service in Live Chat

Guided Workflows in Knowledge Base Articles

Import & Export

Custom Fields Tagging

Robots Meta Tags

Nominate Messages on Communities to Create Articles

AI-Powered Search with Autoscrolling

Publishing via API

Reporting

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas