SLA Indicators

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SLA Indicators

SLA Breach Timer helps your agents to intuitively and successfully resolve each customer query within a specific time limit. Visual SLA indicators can be set on messages and cases and can help notify agents when an SLA is about to be breached. With a visual indicator and countdown timer triggered be

Knowledge Base Article

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SLA Indicators

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

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What is Case Management

Operations Dashboard Overview

What is a Macro

How to Create Cases

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Why are Macro's important in Case Workflow

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Macro Actions

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SLA Indicators

CSAT Score on Cases

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