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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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Case Management
Simplifies new case creation or association to an existing case for channels like voice, social, or email
Introduction to Case Management
Setting up Case Management
Operations Dashboard
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Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
What is Case Management
Operations Dashboard Overview
What is a Macro
How to Create Cases
Sub Cases
Columns Description
Case Maker
Why are Macro's important in Case Workflow
Associate/Dissociate Messages
Macro Actions
Quick Macros
Case Summary
SLA Indicators
CSAT Score on Cases
Bulk Create/Update Cases
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas