Columns Description

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Columns Description in Operations Dashboard

Descirption of different columns in the operations dashboard:TermDescriptionIDIdentification details of the cases.Subject​The subject of the case which is defined while creating a case. You can also sort the dashboard by Subject in either ascending (a to z or 0 to 9) or descending order (z to a

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Columns Description

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

What is Case Management

Operations Dashboard Overview

What is a Macro

How to Create Cases

Sub Cases

Columns Description

Case Maker

Why are Macro's important in Case Workflow

Associate/Dissociate Messages

Macro Actions

Quick Macros

Case Summary

SLA Indicators

CSAT Score on Cases

Bulk Create/Update Cases

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas