Columns Description in Operations Dashboard
Updated
Descirption of different columns in the operations dashboard:
Term | Description |
ID | Identification details of the cases. |
Subject | The subject of the case which is defined while creating a case. You can also sort the dashboard by Subject in either ascending (a to z or 0 to 9) or descending order (z to a or 9 to 0). |
Case Description | Description of the cases. You can also sort the dashboard by Case Description in either ascending (a to z or 0 to 9) or descending order (z to a or 9 to 0). |
Assigned To | Name of the assignee for the specific case. |
Sender | The account/profile name of the customer who sent the message. |
Case Status | Status of the case. |
Channel | Social channel for which the case is raised. |
Case Created On | The case created date and time. You can also sort the dashboard by Case Creation Time in either ascending or descending order. |
Case Modified On | Last modified date and time for a case. |
Latest Fan Message Associated Time | The date and time when the last fan message got associated with the case. You can also sort the dashboard by Latest Fan Message Associated Time in either ascending or descending order. |
Case Due Date | The date when the case is due. You can also sort the dashboard by Case Due Date in either ascending or descending order. |
Engagement Score | The Engagement Score on the case. It helps in evaluating how engaged your existing customers are based upon the activities performed by them that include likes, comments, and shares on their social media channels like Facebook. The score ranges from 0 to 100. You can also sort the dashboard by Engagement Score in either ascending or descending order. |