Sub Cases

Articles

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What are Sub Cases?

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Knowledge Base Article

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Sub Cases

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

What is Case Management

Operations Dashboard Overview

What is a Macro

How to Create Cases

Sub Cases

Columns Description

Case Maker

Why are Macro's important in Case Workflow

Associate/Dissociate Messages

Macro Actions

Quick Macros

Case Summary

SLA Indicators

CSAT Score on Cases

Bulk Create/Update Cases

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas