SLA monitoring

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SLA Preset Configuration

SLA metrics are used for measuring agent/community manager response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance.To Set Up SLA ConfigurationClick the New Tab icon . Under the Sprinklr Social tab, click Reporting with

Knowledge Base Article

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Governance

Rule Engine

Reporting

Getting started with reporting dashboard

Create a widget

Scheduled Exports

Standard reporting dashboards

Alerts

SLA monitoring

Data Flow

Reporting glossary

Integrations

Advanced Features

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