Supervisor Console Governance

Articles

(1)
SH
Supervisor Console Permission

Organizations can have agents and supervisors working at different levels. A supervisor might not require edit access of the agent dashboard but wants to only view the dashboard for live monitoring. An agent should not be able to view other agent's acitivity. In Sprinklr, we govern these by creating

Knowledge Base Article

 • 

Supervisor Console Governance

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Call Monitoring

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customize Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas