Unified Agent Desktop

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Unified Agent Desktop in CTI

Inbound FlowIncoming CallsWhen an inbound call is assigned, a call popup appears with relevant customer information, including their avatar, phone number, and name.The call popup can be minimized by clicking the minimize icon at the top right.Answering a CallTo answer a call, click the Accept button

Knowledge Base Article

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Unified Agent Desktop

Core Components

Governance

Sandbox

Integrations

Adobe

Microsoft

AppsFlyer

Google

Integration Guides

Bazaarvoice

PowerReviews

Discourse Forums

Data Connectors

Google Analytics

APIs

URL Shortners

WordPress

Salesforce

Haptik

Bitly

Getty

Trustpilot

Configure an Extension in Sprinklr

External API

Computer Telephony Integration (CTI)

Sprinklr Accessibility and Compatibility Features

AI+ Studio