What is Agent Assist?

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Agent Assist Overview

Introduction Agent Assist encompasses a range of capabilities that enhance the efficiency and effectiveness of customer service representatives in handling customer inquiries. These features contribute to real-time case resolution and also include AI-based functionalities for improved assistance.​Fo

Knowledge Base Article

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What is Agent Assist?

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Co-browsing

Smart Assist

What is Agent Assist?

Response Compliance

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Smart Responses

Agent Nudges

Troubleshooting and FAQs

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas