Why is CTI Required

Articles

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Importance of CTI

Product ChallengesExtended Call Handling Time: Agents spend more time verifying caller identities and toggling between their phone and customer data, leading to increased call handling time.​Increased Cost per Call: As resolution times lengthen and call service quality diminishes, the cost per call

Knowledge Base Article

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Why is CTI Required

Core Components

Governance

Sandbox

Integrations

Adobe

Microsoft

AppsFlyer

Google

Integration Guides

Bazaarvoice

PowerReviews

Discourse Forums

Data Connectors

Google Analytics

APIs

URL Shortners

WordPress

Salesforce

Haptik

Bitly

Getty

Trustpilot

Configure an Extension in Sprinklr

External API

Computer Telephony Integration (CTI)

Sprinklr Accessibility and Compatibility Features

AI+ Studio