SPRINKLR SERVICE
Drive sales and comfortable experiences on LiveChat
Upgrade your livechat with video-selling and dark mode interface.VIDEO COMMERCE
Enable customers with live shopping across websites and apps
Empower agents to curate a personalized shopping experience by adding relevant products to the customer's cart in real-time. Leverage advanced capabilities such as product search, voucher suggestions and cart creation, to boost sales through video calls.DARK MODE
Enhance user experience with a dark-mode interface
Adapt live chat with your website dark mode design to enhance readability and accessibility while crafting a visually captivating impression through a sleek and modern aesthetic. Maintain visual harmony across elements like chat, widgets, and templates.Augment configuration workflows with Sprinklr AI+
Leverage LLM and Generative AI in Conversational AI and Quality Management.CONVERSATIONAL AI+
Simplify your bot development process
No more rigid decision trees. Harness the power of LLM and Generative AI to enhance your virtual assistants. Create dynamic dialog flows effortlessly by defining functions, goals, and skills. Craft context-specific, human conversations with ease.AI+ QUALITY & COMPLIANCE PARAMETER BUILDER
Elevate quality monitoring automation to the next level
Auto-create and configure parameters for quality scoring without external support. Access existing models and forge new parameters seamlessly. Empower users with unmatched control to craft and adjust AI scoring.Simplified Workforce Management for Supervisors
Enable real-time agent adherence insights and shift bidding preferences to operate at optimum.REAL-TIME AGENT ADHERENCE
Empower supervisors with live updates on agent adherence
Leverage a user-friendly view to identify non-compliance of schedule in real-time. Maintain SLAs by ensuring agent adherence across log-in, logout, breaks and meetings. NOTE: This feature will be made available as a part of the 18.8.1 patch release.SHIFT BIDDING
Construct optimal schedules considering agent preferences
Offer early access to upcoming shifts for agents to share preferences. Craft schedules using performance rankings to prevent conflicts and drive efficiency.Improve productivity on outbound campaigns
Leverage the new features powered by automation on Voice and Social.Outbound Campaign Monitoring
Answering Machine Detection
Omni-channel After Case Work
Dive into a holistic campaign monitoring experience
Monitor detailed aspect of the campaigns with surface level insights on all the campaigns across 20+ real-time metrics. Assess individual campaign performance with intuitive tabular or tile report views.