Discover Sprinklr’s 18.8 Summer '23 Release loaded with innovative AI-powered capabilities that improve team productivity and efficiency, with a focus on usability.
Drive sales and comfortable experiences on LiveChat
Upgrade your livechat with video-selling and dark mode interface.
VIDEO COMMERCE
Enable customers with live shopping across websites and apps
Empower agents to curate a personalized shopping experience by adding relevant products to the customer's cart in real-time. Leverage advanced capabilities such as product search, voucher suggestions and cart creation, to boost sales through video calls.
DARK MODE
Enhance user experience with a dark-mode interface
Adapt live chat with your website dark mode design to enhance readability and accessibility while crafting a visually captivating impression through a sleek and modern aesthetic. Maintain visual harmony across elements like chat, widgets, and templates.
Augment configuration workflows with Sprinklr AI+
Leverage LLM and Generative AI in Conversational AI and Quality Management.
CONVERSATIONAL AI+
Simplify your bot development process
No more rigid decision trees. Harness the power of LLM and Generative AI to enhance your virtual assistants. Create dynamic dialog flows effortlessly by defining functions, goals, and skills. Craft context-specific, human conversations with ease.
AI+ QUALITY & COMPLIANCE PARAMETER BUILDER
Elevate quality monitoring automation to the next level
Auto-create and configure parameters for quality scoring without external support. Access existing models and forge new parameters seamlessly. Empower users with unmatched control to craft and adjust AI scoring.
Simplified Workforce Management for Supervisors
Enable real-time agent adherence insights and shift bidding preferences to operate at optimum.
REAL-TIME AGENT ADHERENCE
Empower supervisors with live updates on agent adherence
Leverage a user-friendly view to identify non-compliance of schedule in real-time. Maintain SLAs by ensuring agent adherence across log-in, logout, breaks and meetings. NOTE: This feature will be made available as a part of the 18.8.1 patch release.
Offer early access to upcoming shifts for agents to share preferences. Craft schedules using performance rankings to prevent conflicts and drive efficiency.
Improve productivity on outbound campaigns
Leverage the new features powered by automation on Voice and Social.
Outbound Campaign Monitoring
Answering Machine Detection
Omni-channel After Case Work
Dive into a holistic campaign monitoring experience
Monitor detailed aspect of the campaigns with surface level insights on all the campaigns across 20+ real-time metrics. Assess individual campaign performance with intuitive tabular or tile report views.
Discover case highlights and creation of intents with Conversational Analytics 2.0
CASE SUMMARY
A sneak-peek into case details and agent resolution.
NOISE AND LOUDNESS
AI powered indicators to detect clamor and high-pitches in customer and agent speech.
SMART THEMES
Contact drivers are highlighted & AI model is trained to detect unidentified drivers.
Gain the ability to ‘act in the moment’ with AI-powered Insights Hub
Eliminate manual analysis of reports. Leverage AI powered suggestions for optimal actions on conversational intelligence dashboards like impact analysis, top trends and more.
SPRINKLR INSIGHTS
Leverage improved actionability, upgraded channel coverage and workflow improvements
Enhancements include upgraded Insights Assistant, ability to see summary of conversations associated with aggregated data points, expanded coverage for China and more.
SPRINKLR AI+
Understand Root Cause and get recommended actions with an improved Insights Assistant
Understand spikes or drops in a metric, along with the root cause and recommended next steps/actions.
SPRINKLR AI+
Get to insights faster with the Drill-down Summarizer
Get a summary of all conversations associated with a data point while drilling down and avoid having to read each message. Note: This capability will be available as a part of the 18.8.1 patch release.
ADVANCED FILTERING
Customize the data you see with advanced filtering
Users now have more control over the data they see on their dashboards. User will be able to easily navigate between the filters and apply them to refine the analysis.
CHANNEL EXPANSION
Leverage expanded source coverage to get Insights from China
Extract insights from a comprehensive repository of user generated content across apps like Sina Weibo, Xiaohongshu and Kuaishou.
TOPIC BUILDER
Simplify querying with entity Operator in topic builder
Eliminate the need for long and complex queries, making it easier to define accurate queries. Efficiently filter out spam and capture only relevant conversations.
SPRINKLR MARKETING
Create more engaging content with Generative AI and reach a wider audience through new channels.
Sprinklr Marketing’s latest updates bring you more efficiency in campaign planning and content creation, and unlocks more ways to deliver your content to your audience.
SPRINKLR AI+
Create engaging ad content faster and at scale
Leverage Sprinklr AI+ integrations to generate compelling ad copies and carousel stories , improve and modify the quality of your content with custom prompts, allowing you to change the tone, audience of your content.
SPRINKLR AI+
Content localization just got easier than ever before
Reword existing content to elongate, shorten or rephrase based on your requirement. Translate any copy or phrase instantly, by simply choosing the desired language.
UTM MANAGEMENT
Streamline UTM tracking for non-social content
Leverage customized UTM forms, create UTM links effortlessly and easily manage all UTMs for non-social content published from anywhere — all of this within the Sprinklr platform.
CHANNEL EXPANSION
Improve engagement with Google Discovery Ads
Now publish, edit, configure, optimize, and monitor your Google Discovery Ads from within Sprinklr — give your audience an engaging and user-friendly native ad experience within your audience's feed.
CHANNEL EXPANSION
Reach the right audiences with Reddit Ads
Expand your advertising strategy with Reddit Ads Publishing now integrated into Sprinklr. Leverage subreddits and demographic groups to reach the right audience for your brand.
SPRINKLR SOCIAL
Enhance social media engagement and governance
Sprinklr Social’s latest updates allow users to enhance social media engagement, reach and governance with new channel integrations, privacy settings and admin configurations.
CHANNEL EXPANSION
Enhance engagement with the all-new Slack integration
Add your slack channels and profile in sprinklr to manage all your messages at one place.
MULTIPLE CAPTIONS IN ADVOCACY
Share diverse content through advocates with multiple captions
Build superior brand authenticity by allowing advocates to choose from multiple caption options for the same post.
MEDIA OPTIMIZATION
Automatically optimize videos for different channels
Minimize time and effort by automatically optimizing videos across different social channels to seamlessly publish without validations or errors.
CUSTOM FILTERS
Personalize engagement dashboards with custom filters
Filter messages in columns based on standard & custom fields. Mark fields as favourites for future reference to customize engagement dashboards.
ADMIN UPDATES
Elevate onboarding and privacy with screener forms
Leverage screener forms to gather new user information, automate role assignment, and ensure controlled access to the platform features and data.
CROSS-PRODUCT FEATURES
Data visualization just got easier. And better.
Learn more about our latest features to improve your experience across Sprinklr products.
COMMAND CENTER
Uncover hidden insights that improve content strategy
The Sprinklr Display-powered Command Center offering now supports Conversational Insights, enabling research & marketing teams to generate rich consumer insights and content ideas. These insights can be presented in on-brand, visually captivating formats.
DISPLAY AND PRESENTATIONS
Set up data visualizations faster and speed up time to insights
The new Quadrant Matrix widget will highlight correlations and tradeoffs between two dimensions enhancing visbility into brand’s performance. Additionally, support for three new data sources has been added.
UNIFIED PLATFORM
Integrations made easier and more streamlined
Leverage new capabilities to reduce manual effort in managing data flow and prevent downtimes for external APIs.
API MANAGEMENT
Edit URLs and authentication for external APIs (extensions)
Prevent downtimes for external APIs by editing elements in the extension like URL and authentication from the Sprinklr UI, instead of routing it to the Support team.
INTEGRATION
Automate data export flow with the Global Relay integration
Reduce manual effort and gain greater control over your data by sending data in email format from Sprinklr using the Event Feed API.
UX ENHANCEMENTS
Get better control over your Sprinklr platform experience
Enjoy a more intuitive and consistent Sprinklr experience with these latest changes in platform usability and behavior.
FILTER ENHANCEMENTS
Get to the data you need faster, with advanced filters
With Advanced Filters, get more control including the ability to pin, hide and restrict filters. Capture relevant data that matters most to you. NOTE: This feature is in beta mode.
PAGE VISIBILITY CONTROLS
Page Density and Hyperspace Improvements
Choose a suitable page density to control the amount of information visible on a single screen, with hyperspace improvements for platform areas.
Learn about new features to enhance customer experiences like never before.
Check out Sprinklr CXM University to learn how these features work — and how you can use them to accelerate growth, drive revenue, automate processes, and protect your brand.
