WHAT’S NEW FOR SUMMER '23

Check out Sprinklr’s
Summer '23 release

Discover Sprinklr’s 18.8 Summer '23 Release loaded with innovative AI-powered capabilities that improve team productivity and efficiency, with a focus on usability.

Sprinklr ServiceSprinklr InsightsSprinklr MarketingSprinklr SocialCROSS-PRODUCT FEATURESUNIFIED PLATFORMUX ENHANCEMENTS

SPRINKLR SERVICE

Drive sales and comfortable experiences on LiveChat

Upgrade your livechat with video-selling and dark mode interface.

VIDEO COMMERCE

Enable customers with live shopping across websites and apps

Empower agents to curate a personalized shopping experience by adding relevant products to the customer's cart in real-time. Leverage advanced capabilities such as product search, voucher suggestions and cart creation, to boost sales through video calls.
VIDEO COMMERCE

DARK MODE

Enhance user experience with a dark-mode interface

Adapt live chat with your website dark mode design to enhance readability and accessibility while crafting a visually captivating impression through a sleek and modern aesthetic. Maintain visual harmony across elements like chat, widgets, and templates.
DARK MODE

Augment configuration workflows with Sprinklr AI+

Leverage LLM and Generative AI in Conversational AI and Quality Management.

CONVERSATIONAL AI+

Simplify your bot development process

No more rigid decision trees. Harness the power of LLM and Generative AI to enhance your virtual assistants. Create dynamic dialog flows effortlessly by defining functions, goals, and skills. Craft context-specific, human conversations with ease.
CONVERSATIONAL AI+

AI+ QUALITY & COMPLIANCE PARAMETER BUILDER

Elevate quality monitoring automation to the next level

Auto-create and configure parameters for quality scoring without external support. Access existing models and forge new parameters seamlessly. Empower users with unmatched control to craft and adjust AI scoring.
AI+ QUALITY & COMPLIANCE PARAMETER BUILDER

Simplified Workforce Management for Supervisors

Enable real-time agent adherence insights and shift bidding preferences to operate at optimum.

REAL-TIME AGENT ADHERENCE

Empower supervisors with live updates on agent adherence

Leverage a user-friendly view to identify non-compliance of schedule in real-time. Maintain SLAs by ensuring agent adherence across log-in, logout, breaks and meetings. NOTE: This feature will be made available as a part of the 18.8.1 patch release.
REAL-TIME AGENT ADHERENCE

SHIFT BIDDING

Construct optimal schedules considering agent preferences

Offer early access to upcoming shifts for agents to share preferences. Craft schedules using performance rankings to prevent conflicts and drive efficiency.
SHIFT BIDDING

Improve productivity on outbound campaigns

Leverage the new features powered by automation on Voice and Social.

Outbound Campaign Monitoring

Answering Machine Detection

Omni-channel After Case Work

Dive into a holistic campaign monitoring experience

Monitor detailed aspect of the campaigns with surface level insights on all the campaigns across 20+ real-time metrics. Assess individual campaign performance with intuitive tabular or tile report views.  

Outbound Campaign Monitoring

Discover case highlights and creation of intents with Conversational Analytics 2.0

CASE SUMMARY

Case Summary
A sneak-peek into case details and agent resolution.

NOISE AND LOUDNESS

Noise and Loudness
AI powered indicators to detect clamor and high-pitches in customer and agent speech.

SMART THEMES

Smart Themes
Contact drivers are highlighted & AI model is trained to detect unidentified drivers.

Gain the ability to ‘act in the moment’ with AI-powered Insights Hub

Eliminate manual analysis of reports. Leverage AI powered suggestions for optimal actions on conversational intelligence dashboards like impact analysis, top trends and more. 
Gain the ability to ‘act in the moment’ with AI-powered Insights Hub 

SPRINKLR INSIGHTS

Leverage improved actionability, upgraded channel coverage and workflow improvements

Enhancements include upgraded Insights Assistant, ability to see summary of conversations associated with aggregated data points, expanded coverage for China and more.

SPRINKLR AI+

Understand Root Cause and get recommended actions with an improved Insights Assistant

Understand spikes or drops in a metric, along with the root cause and recommended next steps/actions.
Get recommended actions with an improved Insights Assistant

SPRINKLR AI+

Get to insights faster with the Drill-down Summarizer

Get a summary of all conversations associated with a data point while drilling down and avoid having to read each message. Note: This capability will be available as a part of the 18.8.1 patch release.
Get to insights faster with the Drill-down Summarizer

ADVANCED FILTERING

Customize the data you see with advanced filtering

Customize the data you see with advanced filtering
Users now have more control over the data they see on their dashboards. User will be able to easily navigate between the filters and apply them to refine the analysis.

CHANNEL EXPANSION

Leverage expanded source coverage to get Insights from China

Leverage expanded source coverage to get Insights from China
Extract insights from a comprehensive repository of user generated content across apps like Sina Weibo, Xiaohongshu and Kuaishou.

TOPIC BUILDER

Simplify querying with entity Operator in topic builder

Simplify querying with entity Operator in topic builder
Eliminate the need for long and complex queries, making it easier to define accurate queries. Efficiently filter out spam and capture only relevant conversations.

SPRINKLR MARKETING

Create more engaging content with Generative AI and reach a wider audience through new channels.

Sprinklr Marketing’s latest updates bring you more efficiency in campaign planning and content creation, and unlocks more ways to deliver your content to your audience.

SPRINKLR AI+

Create engaging ad content faster and at scale

Leverage Sprinklr AI+ integrations to generate compelling ad copies and carousel stories , improve and modify the quality of your content with custom prompts, allowing you to change the tone, audience of your content.
Create engaging ad content faster and at scale

SPRINKLR AI+

Content localization just got easier than ever before

Reword existing content to elongate, shorten or rephrase based on your requirement. Translate any copy or phrase instantly, by simply choosing the desired language.
Content localization just got easier than ever before

UTM MANAGEMENT

Streamline UTM tracking for non-social content

UTM MANAGEMENT
Leverage customized UTM forms, create UTM links effortlessly and easily manage all UTMs for non-social content published from anywhere — all of this within the Sprinklr platform.

CHANNEL EXPANSION

Improve engagement with Google Discovery Ads

CHANNEL EXPANSION
Now publish, edit, configure, optimize, and monitor your Google Discovery Ads from within Sprinklr — give your audience an engaging and user-friendly native ad experience within your audience's feed.

CHANNEL EXPANSION

Reach the right audiences with Reddit Ads

CHANNEL EXPANSION 2
Expand your advertising strategy with Reddit Ads Publishing now integrated into Sprinklr. Leverage subreddits and demographic groups to reach the right audience for your brand.

SPRINKLR SOCIAL

Enhance social media engagement and governance

Sprinklr Social’s latest updates allow users to enhance social media engagement, reach and governance with new channel integrations, privacy settings and admin configurations.

 CHANNEL EXPANSION

Enhance engagement with the all-new Slack integration

Add your slack channels and profile in sprinklr to manage all your messages at one place.
 CHANNEL EXPANSION

MULTIPLE CAPTIONS IN ADVOCACY

Share diverse content through advocates with multiple captions

Build superior brand authenticity by allowing advocates to choose from multiple caption options for the same post.
MULTIPLE CAPTIONS IN ADVOCACY

MEDIA OPTIMIZATION

Automatically optimize videos for different channels

MEDIA OPTIMIZATION
Minimize time and effort by automatically optimizing videos across different social channels to seamlessly publish without validations or errors.

CUSTOM FILTERS

Personalize engagement dashboards with custom filters

CUSTOM FILTERS
Filter messages in columns based on standard & custom fields. Mark fields as favourites for future reference to customize engagement dashboards.

ADMIN UPDATES

Elevate onboarding and privacy with screener forms

ADMIN UPDATES
Leverage screener forms to gather new user information, automate role assignment, and ensure controlled access to the platform features and data.

CROSS-PRODUCT FEATURES

Data visualization just got easier. And better.

Learn more about our latest features to improve your experience across Sprinklr products.

COMMAND CENTER

Uncover hidden insights that improve content strategy

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, enabling research & marketing teams to generate rich consumer insights and content ideas. These insights can be presented in on-brand, visually captivating formats.
COMMAND CENTER

DISPLAY AND PRESENTATIONS

Set up data visualizations faster and speed up time to insights

The new Quadrant Matrix widget will highlight correlations and tradeoffs between two dimensions enhancing visbility into brand’s performance. Additionally, support for three new data sources has been added.
DISPLAY AND PRESENTATIONS

UNIFIED PLATFORM

Integrations made easier and more streamlined

Leverage new capabilities to reduce manual effort in managing data flow and prevent downtimes for external APIs.

API MANAGEMENT

Edit URLs and authentication for external APIs (extensions)

Prevent downtimes for external APIs by editing elements in the extension like URL and authentication from the Sprinklr UI, instead of routing it to the Support team. 

INTEGRATION

Automate data export flow with the Global Relay integration

Reduce manual effort and gain greater control over your data by sending data in email format from Sprinklr using the Event Feed API.

UX ENHANCEMENTS

Get better control over your Sprinklr platform experience

Enjoy a more intuitive and consistent Sprinklr experience with these latest changes in platform usability and behavior.

FILTER ENHANCEMENTS

Get to the data you need faster, with advanced filters

With Advanced Filters, get more control including the ability to pin, hide and restrict filters. Capture relevant data that matters most to you. NOTE: This feature is in beta mode.

PAGE VISIBILITY CONTROLS

Page Density and Hyperspace Improvements

Choose a suitable page density to control the amount of information visible on a single screen, with hyperspace improvements for platform areas.

Learn about new features to enhance
customer experiences like never before.

Check out Sprinklr CXM University to learn how these features work — and how you can use them to accelerate growth, drive revenue, automate processes, and protect your brand.

How can we help you?

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