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Unified-CXM Benchmarking Report: FSI Industry

Evaluate your current CX performance against 180 brands in the financial sector — and identify avenues to improve your brand's customer experiences. 

In 2024, businesses are navigating challenges like improving brand sentiment, boosting social engagement and delivering exceptional customer service to drive growth constantly. Amidst this, customers are also expecting seamless, secure experiences, with recent studies showing that a single negative interaction can drive away one in three consumers.  

With such high expectations and demands, are you sure you’re meeting your consumer needs? 

Our comprehensive report dives deep into the top 8 CX metrics critical for the banking and financial services sector, with exclusive data extracted from 400M social conversations through Sprinklr Insights.  

Explore how some of the top FSI brands are engaging their customers, mastering social support, and driving innovation — and learn how your brand can level up with highly valuable, industry-specific CX insights.