Overview

Within Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.evoltobor.com to a Content Link, you can filter out all messages sourced from www.evoltobor.com within a Listening Dashboard.

Create a Content Link

1. Click the New Tab icon  and select Listening under Sprinklr Insights. Depending on your environment configuration, Listening may be found under the Social Cloud.
   
    

2. Click the Dashboard Menu icon , Settings, and Content Links.
   
    

3. In the upper right corner, click Create Content Link.

4. Enter the details and click Save to save the Content Link list.
   

Content Links Field Descriptions