Knowledge Base

Updated 

2 years ago

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can share a contact card with your Viber Community. This way you can directly share a contact from your desktop using Sprinklr.

Before You Begin

First, if no Viber Accounts have been added, a Viber account will need to be added into Sprinklr. For more information, see Add a Viber Account.

To Share a Contact Card with Viber Community

  1. Click the Publishing Options icon Space Quick Publish Icon in the top right of the navigation bar and select Create Post from the drop-down.
  2. In the Create Post window, search and select the required Viber account in the Select Accounts field. You can also use Advanced Search to narrow your searches by a series of various filters.
  3. Select the Type of Message as Contact Card from the drop-down menu. Selecting Viber Contact Card as a Type of Message from the drop-down menu in the Publisher
  4. Enter a Contact Name of the contact you wish to share the contact with your Viber Community.
  5. Enter the Contact Number of the contact.
  6. Select the Sender from the drop-down menu.Selecting Sender from the drop-down menu
  7. Select a campaign from the Campaign drop-down menu to associate your post with. You can also set your campaign as default by clicking Set as Default. 
  8. Select a sub-campaign from the Sub-Campaign drop-down menu to associate your post with.
  9. Select Tags and Social Bars from the drop-down menu respectively.
  10. You can select URL Shortener to shorten every link that you paste in your message. This helps you make the most of the character limit.
  11. Apply Properties to the post.
  12. Under Approval, set an Approval Type for your post. You can also add an Approval Note.
  13. The preview of the post will render on the right pane. Also, you can click the Preview icon Space_Icon_Preview.png in the bottom left corner if you have minimized the Create Post window.


    Tip 

    Only Mobile preview is available for Viber.
  14. Click Post in the bottom right corner to publish the post on the selected Viber account immediately. If you are not ready to publish and want to save your post as a draft, click Save as Draft.
  15. You can also schedule your post for a future date and time by clicking the  Schedule Post in the bottom right corner. Select the month, date, and time of publishing. Click Apply to save your changes. 
  16. To continue publishing the post, check the given Publish Another box in the bottom.

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