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Getting Started with Sprinklr Service
Advanced Settings

Advanced Settings

Once you are set up with your channel strategy and have started using Agent and Supervisor desktop, you can enhance your care strategy by leveraging some advanced capabilities. Let’s quickly get you started with the following

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Community

An Advocacy Community is a members-only space for your brand's fans or for employee advocates, where they can access exclusive branded content and share it out across their personal social channels. Communities can be managed in Sprinklr Follow the steps below to create an Advocacy Community.

Knowledge Base Article

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Advanced Settings

Conversational AI

What is Sprinklr Conversational AI?Sprinklr’s Conversational AI is an automated AI-powered virtual assistant that can engage with customers. It deciphers the intention of your customer's query, and after identifying the reason they are reaching out, it takes suitable actions as configured by th

Knowledge Base Article

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Advanced Settings

Knowledge Base

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, yo

Knowledge Base Article

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Advanced Settings

Workspace Management

Reporting Insights in Sprinklr help you centralize data from all your social channels and accounts. On the Community Reporting Dashboard, you can customize, expand, and filter into metrics to develop data-based strategies to continuously improve your content performance on the community.To Add

Knowledge Base Article

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Advanced Settings

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