‎Introduction to Keyword Lists | Sprinklr Help Center

Introduction to Keyword Lists

Updated

1 year ago

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening.

Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –

Dashboards: To include or exclude conversations based on a set of keywords
Rules: To save time and reduce the possibility of manual entry errors
Themes: To quickly include or exclude a long list of keywords with OR or AND operator

Access points for Keyword List

Keyword Lists can be accessed from –

Keyword Lists under the Listening section on the launch pad
Listening Settings

Permissions required

Creating, editing, and deleting Keywords Lists are controlled by Roles and Permissions. As Keyword Lists are governed at Customer-level and not for specific workspaces, in addition to having the below permissions, users must be Global Admins or Global Users in order to create or edit Keyword Lists.

If you cannot perform the steps described below, reach out to your System Admin to ensure that you have the correct set of permissions.

The permissions that govern Keywords Lists are found under Keyword List in the Setup section.

For Setup

Permission Category	Permission Type	Permission	Description
Set-up	Keyword List	Create Keyword List	Allows users to create new Keyword Lists in Settings
Set-up	Keyword List	Delete Keyword List	Allows users to delete the Keyword Lists in Settings

For Listening Settings Permission

Permission Category	Permissing Type	Permission	Description
Conversations	Keyword List	Create Keyword List	Allows users to create new Keyword Lists
Conversations	Keyword List	Allows users to delete Keyword Lists	Delete Keyword List
Conversations	Keyword List	View Keyword List	Allows users to view Keyword Lists
Conversations	Keyword List	Keyword List Edit	Allows users to edit Keyword Lists