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What are Benchmarking Themes?

In Benchmarking, you can fetch all the public information happening within the social channels of your and your competitor's social media pages. But when your concern is narrowed down to any subject matter, then analyzing the whole data and finding the relevant one is a tedious and time-consumi

Benchmarking Themes

Knowledge Base Article

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Entities

SH
Introduction to Keyword Lists

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening. Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywordsRules: To sa

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

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What are Brand Groups?

Brand groups are entities in Benchmarking that contain a set of brands within it. These can be tagged with a unique name and be used as dashboard/section/widget-level filters. There is no upper limit for the number of brands to be added to a brand group, so any number of brands can be added to a bra

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

SH
Benchmarking Account Groups

Benchmarking accounts refer to the social media accounts which are added to the brands. Brands are entities that hold a particular required set of accounts, all the accounts added to various brands are stored in an entity named Accounts. You can find Accounts on the All Settings page within Sprinklr

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

SH
What are Brands in Benchmarking?

Brands are the fundamental entities in Benchmarking and the starting point to conduct competitive analysis on social media accounts. Brands in Sprinklr Benchmarking help you add, manage and fetch data from social media accounts of your brand, competitors, and key individuals across 8 key social netw

Brands in Benchmarking

Brands

Knowledge Base Article

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Entities

Getting Started with Sprinklr Insights

Reference Guide for Sprinklr Insights

Sprinklr Insights Glossary

Customer Feedback Management

Social Listening

Media Monitoring & Analytics

Product Insights

Location Insights

Audience Insights

Competitive Insights & Benchmarking

Sources in Benchmarking

Standard Dashboards in Benchmarking

Benchmarking FAQs

What is Benchmarking?

Entities

How to Add Brands?

Where to find Benchmarking?

Advanced Concepts

Benchmarking Dashboards

How to bulk import brands?

Benchmarking Glossary

Permissions required for Benchmarking module

Import an existing account in Benchmarking

Data Sources

Alerts in Benchmarking

Visual Insights

Conversation Insights

AI Studio

Alerts

Reporting & Analytics

Data Sources & Channels

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