Visual Insights FAQs

Updated 

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.

Please raise a request with support for a new logo and fill out the logo training request form. You can reach out to your Success manager to know more.

It takes 1 week to train and enable a new logo (depending on the number of logos).

No, backfills are not supported on Visual Topics.

Yes, but the hashtags need to be enabled to fetch mentions from Instagram.

No, identical logos in different colors will be considered as a single logo.

Yes.

No, due to channel partner & compliance limitations.

Yes, please raise a support ticket.

No.

No.

Total Objects/Scenes/Activities categories present in Visual insights are around 5-6 k.

  • Photo Activity: 581

  • Photo Object: 4186

  • Photo Scene: 914

From the day visual topic was created and fetching was enabled.

As custom models are made for specific requirements, there is an additional cost associated with training and deploying them.

It is based on the number of contract licenses.

Yes, they are the same logo only their colors are different

Yes, we can accommodate such requests but the mentions they fetch may not be mutually exclusive.

Yes we can use all the Photo Visual filters (Photo Objects, Photo Scenes, Photo Activity, Photo Visual Sentiment, and Photo Gender) on query topics if the VI module has been purchased by the user.

We can replace 1 logo per year, if the user wants to replace more than 1 logo you will either have to buy a new logo or wait another year.

Currently, Visual Insights does not support TikTok as a channel.

You can view all your trained logos in the Logo Record Manager. You can access this by searching for Logos in the search bar on launchpad.

  • X

  • Facebook

  • News/Blogs/Forums

  • Reddit

  • Photo Brand looks for your brand’s logo in the images

  • Photo Text looks for the keyword you have entered in the images (OCR)