Introduction to Keyword Lists
Updated
Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –
Dashboards: To include or exclude conversations based on a set of keywords
Topics & Themes: To quickly include or exclude a long list of keywords with OR or AND operator
Rules: To save time and reduce the possibility of manual entry errors
Access points for Keyword List
Keyword Lists can be accessed from –
Keyword Lists within Listen under Sprinklr Insights.
Listening Settings window – that can be accessed by clicking Listening Settings within Listen under Sprinklr Insights.
Permissions required
Creating, editing, and deleting Keywords Lists are controlled by Roles and Permissions. As Keyword Lists are governed at Customer-level and not for specific workspaces, in addition to having the below permissions, users must be Global Admins or Global Users in order to create or edit Keyword Lists.
If you are unable to perform the steps described below, reach out to your System Admin to ensure that you have the correct set of permissions.
The permissions that govern Keywords Lists are found under "Keyword List" in the "Setup" section.
For Setup
Permission Category | Permission Type | Permission | Description |
Setup | Keyword List | Create Keyword List | Allows users to create new Keyword Lists in Settings |
Setup | Keyword List | Delete Keyword List | Allows users to delete the Keyword Lists in Settings |
For Listening Settings permission
Permission Category | Permission Type | Permission | Description |
Conversations | Keyword List | Create Keyword List | Allows users to create new Keyword Lists |
Conversations | Keyword List | Delete Keyword List | Allows users to delete Keyword Lists |
Conversations | Keyword List | View Keyword List | Allows users to view Keyword Lists |
Conversations | Keyword List | Keyword List Edit | Allows users to edit Keyword Lists |