A maximum time range of 2 years is supported for conversation input.

No sampling of data is done up till an input of 6M mentions.

We currently support exports in PDF, PNG, Excel, & CSV formats. When you export the Listening dashboard, the Conversation Insights widget will be included in the export.

Add to Custom Listening Dashboard: The widget will only be available in the View-only mode, i.e. only the following actions are supported in the custom Listening Dashboard widget –

• View Report (only available for users who have share permissions to the corresponding Conversation Deep Insights reports)

• Single Click on Labels

• Double Click on Labels

• Third pane drill-downs

• Play Timelapse

• Zoom

• No dashboard or section filters will be applied to this widget. This will be an identical copy of the output of the report generated. The widget will be static in the Listening Dashboard, no filtering or dynamic change is supported.

• In order to make any changes to the widget – like renaming/hiding clusters, changing label positions etc. – you will need to make them within the report in the Conversation Insights module (by a user who has Edit permissions for the particular report). Any changes made will automatically sync at all places where the report has been added (in one or multiple custom Listening dashboards).