Introduction

Sprinklr Surveys offer multiple-choice question that allows a respondent to select a choice(s) from a list of possible choices provided. It comes with multiple capabilities, as described in the article.

Steps to Add Multiple-Choice Questions

1. Go to Builder > Question Library.

2. Click Multiple Choice Questions to style questions.

   

Formatting Question Text

Different formatting options can be used to edit question title text for any question within Sprinklr Surveys. These are:

1. Text Font Size

2. Text Colour

3. Bold

4. Underline

5. Italic

6. Insert Link

7. Add Bulleted List

8. Add Numbered List

9. Text Alignment

   This option allows you to align question title text in left, right or centre.

10. Insert Table

    This option allows you to insert and edit a table within the question title.

11. Clear Formatting

    This option clears all formatting applied to the question title text.

Single and Multiple Choice

Single

This format allows respondents to select only one option from the provided list. If they choose another option, the previously selected option will be deselected.

Multiple

In this format, respondents can select multiple options from the provided list. They can deselect an option by clicking on it again.

Manage Options

1. Click Add Option to add a new option.

   A new option can be added from the builder pane as well as from the right pane. User can click on “Add option” to add a new option.

2. Click Edit, to edit default text by clicking on the option.

3. Click Clone to clone the question.

4. Click Edit Logic to edit the logic.

5. Click Delete option to delete the question.

6. Drag and drop to rearrange options(You can simply drag and drop options using drag assist in the builder pane and side pane).

   

7. Bulk Edit

   Click Bulk Edit feature if options are in text format and need to be copied and pasted into Sprinklr Surveys or need to delete options in bulk.

   Options can be easily pasted into the bulk edit text editor dialog box, with each option on a new line and each being unique.

   

   

   Note: Bulk edit can be used with text options only.

8. Toggle Add 'Other' Options to include open-ended response in multiple-choice questions. When a respondent selects this option, they will be given space to provide their own text response.

   1. Click Label to modify the lable of the option. It is titled as 'Other' by default.

      You can also set validations for the specific option, which are the same as the validations for a text entry question within Sprinklr Surveys.

   2. Toggle to Mark 'Other' as requried to make it as mandatory.

   3. Select Content Text from the dropdown.

   4. Select Character Limit:

      1. Min: Set minimum character limit.

      2. Max: Set maximum character limit.

   5. Click Help Text to enter text.

      

      

View Variant

1. List: By default, all options in a multiple-choice question are displayed in a single vertical list format. You can adjust the number of rows as needed. The list format is the standard layout for multiple-choice questions.

2. Box Select: Each option is displayed within a box that can be selected by respondents.

3. Dropdown: All options are contained within a dropdown, which respondents can expand to select one or more choices. The dropdown format is useful when there are a large number of options.

   Note: List format is available for options with images.

   

Answer Option

Sprinklr Surveys offer three different answer options to display choices.

1. Text Only:This format allows only text options.

2. Text and Image: This format can be used when options include both text and images.

3. Image Only: This format displays only image to respondents.

   Note: All three answer options mentioned above can be used with both single and multiple-choice formats.

Click Answer Option to select the type of answer option from the dropdown.

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Question Media

1. Click Upload Asset to add question media by using upload media or select from Asset Library.

2. Slide Size to move left or right to increase or decrease the size.

3. Toggle Enable Preview to enable preview.

4. Toggle Enable Download to download the image.

   

Multiple Choice Question Settings

1. Default Choices

   1. Option(s) can appear in a pre-selected state to the respondent with the use of default choices.

   2. Default choices can be found within settings pane. Once enabled, option(s) can be selected that would appear pre-selected for a respondent.

      Note: Using default choices in a survey can bias the results.

2. Answer Condition

   1. In the multiple select format, the maximum and minimum number of options required from a respondent can be configured using answer conditions.

   2. If a respondent fails to select the required number of options within the specified range, a customized error message can be displayed.

      Note: Answer conditions can be enabled if a question id required.

3. Choice randomisation

   1. The order of options can be randomized for each respondent, and there are three formats available for applying this randomization.

      1. Display answers in a random order: As the name indicates, all available options will be shown in a random sequence each time a respondent takes the survey.

      2. Present only a set number of choices: By selecting this format, only a specified number of options (x) will be displayed to each respondent from the total available options (n). You will need to provide a value for x to configure this setting.

      3. Randomly flip choices: It reverses the order of options in a random manner for each respondent.

   2. A small icon in the builder indicates whether choice randomization is applied to a multiple-choice question.

4. Reporting Multiple choice question responses

   1. Click Response tab to start getting responses.