Question Types

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Matrix Question

IntroductionWhat is a matrix question?Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are structured with multiple rows (for the statements or items) and multiple columns

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Required Question

IntroductionThe questions that respondents must answer to continue or complete the survey are required questions.These questions are marked as mandatory to ensure essential data collection, enabling researchers and analysts to gather comprehensive and relevant information crucial to the survey'

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Question Types

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File Upload - Question Type

IntroductionThe file upload question type allows you to receive different types of files from the respondents as part of the survey’s response. ​Key PointsYou can add multiple file upload questions in one survey like any other question type. You can receive multiple files up to 25MB each. You can re

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Question Types

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Adding Media

IntroductionSprinklr Surveys allow you to incorporate media into survey questions, enhancing the visual appeal and providing additional context.Steps to add media to a questionGo to Builder > Question > Details Pane.Click Upload Asset in the Question Media Section to upload media or select fro

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Question Types

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Rank

IntroductionSprinklr Surveys effectively enable respondents to rank items using the rank order question type.Steps to add Rank Order Question to LibraryGo to Builder > Question Library.Drag and Drop Rank Order Questions at the desired place.​FormatsThe rank order question offers two different res

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Question Types

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Text Media

IntroductionText and Graphics help to seamlessly incorporate text, images, or videos anywhere within the survey. This feature is not a distinct question type but rather a flexible block of content, enabling you to customize and enrich the survey experience according to their specific needs and objec

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Question Types

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Multiple Choice Questions

IntroductionSprinklr Surveys offer multiple-choice question that allows a respondent to select a choice(s) from a list of possible choices provided. It comes with multiple capabilities, as described in the article. Steps to Add Multiple-Choice QuestionsGo to Builder > Question Library.Click Multi

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Question Types

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Net Promoter Score

IntroductionNet Promoter Score (NPS) is a simple but powerful tool used in surveys to gauge customer loyalty and satisfaction. Example of an NPS question:On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?Based on their responses, customers were class

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Question Types

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