Question Types

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Matrix Question

Matrix-type questions, or grid questions, ask respondents to evaluate a series of statements or items using the same set of response options, with the questions arranged in a grid format featuring multiple rows (for the statements or items) and columns (for the response options).Example: A matrix qu

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Required Question

IntroductionThe questions that respondents must answer to continue or complete the survey are required questions.These questions are marked as mandatory to ensure essential data collection, enabling researchers and analysts to gather comprehensive and relevant information crucial to the survey'

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Question Types

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File Upload

IntroductionThe file upload question type allows you to receive different types of files from the respondents as part of the survey’s response. ​Key PointsYou can add multiple file upload questions in one survey like any other question type. You can receive multiple files up to 25MB each. You can re

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Adding Media

IntroductionSprinklr Surveys allow you to incorporate media into survey questions, enhancing the visual appeal and providing additional context.Steps to add media to a questionGo to Builder > Question > Details Pane.Click Upload Asset in the Question Media Section to upload media or select fro

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Question Types

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Add Text Media

IntroductionText and Graphics help to seamlessly incorporate text, images, or videos anywhere within the survey. This feature is not a distinct question type but rather a flexible block of content, enabling you to customize and enrich the survey experience according to their specific needs and objec

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Question Types

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on cus

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Question Types

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Multiple Choice Questions

IntroductionSprinklr Surveys offer multiple-choice question that allows a respondent to select a choice(s) from a list of possible choices provided. It comes with multiple capabilities, as described in the article. Steps to Add Multiple-Choice QuestionsGo to Builder > Question Library.Click Multi

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Question Types

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Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

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Question Types

Getting Started with Sprinklr Insights

Reference Guide for Sprinklr Insights

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Customer Feedback Management

Introduction to Survey Analytics

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Survey Settings

Quarantine Rules

Auto Detection

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Workflows Overview

Types of Distribution

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Basics Builder

Survey Response Quality Detection

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Distribution Basics

Introduction to Customer Feedback Management

Website and In-App Surveys

Logic Flow Chart

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Survey Review

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