Text Field
Updated
The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product opinions, or honest customer sentiments, text fields offer the flexibility needed to surface rich, qualitative data, helping drive more informed and thoughtful decision-making.
Business Use Cases
A text field question collects in-depth, qualitative feedback that helps optimize product features, leading to improved usability and greater user satisfaction.
A text field question uncovers customer perceptions of a marketing campaign, revealing key strengths and areas for improvement to boost future campaign effectiveness and better align with customer expectations.
A text field question adds context to NPS ratings by revealing the reasons behind customer scores, enabling targeted improvements that address the root causes of satisfaction or dissatisfaction.
Text field questions facilitate deep insights by capturing unstructured feedback that reveals underlying themes and sentiments often missed in structured responses. They also enable customization by allowing respondents to express their thoughts freely for more accurate and relevant input.
Pre-requisites
You must have survey creation rights in order to leverage this feature.
Navigation Steps
In order to access the Text Field, follow the following features:
Go to Builder and then access Question Library.
In the Question Library, select Text Field.
Components of Text Field Question Type
Question
Question Title: You can add the question title by clicking on the Question Title Option.
Font Size: Click Font Size to change the size of the title text.
Text Color: Click Text Colour to change the colour of the text.
Bold: Click Bold to bold the text.
Italic: Click Italic to make it italics.
Underline: Click Underline to underline the text.
Insert Link: Click Insert Link to insert URL.
Add Bulleted List: Helps to add bullets.
Add Numbered: Helps to list to add numbers.
Align:Help to align the text ( left, right or center).
Insert Table: Helps to Insert Table to add table.
Clear Formatting: Helps to clear format.
Placeholder:Helps to add placeholder text to piping in information in a question title externally so that its dynamic in nature.
Survey Question Response: Response to one question can be added as a placeholder question title for another.
Ex: Capture name in first question and use them for other questions.
Survey Question Response: Response to one question can be added as a placeholder question title for another.
Ex: Capture name in first question and use them for other questions.
Survey Meta Data: Basically helps to get information about which specific browser, OS the respondent is using.
Contact Field: Helps to capture contact information of customers like contact address, email id , first and last name.
Profile Custom Field: Helps to tag user profiles.
Example: user type -advocate, influencer, detractor, etc.
Response Custom Field: Is in the anonymous field and selects from the response custom field. When the respondent responds then the specific custom field that is there will be tagged to that response.
Ex: if we have location response custom filed from a specific location for a Retail chain it will be tagged here.
Response Date: It captures the specific time in which the response is captured (in different formats). These are used in transactional surveys.
Transaction Fields: Captures information related to any other custom field.
Answers
Text Box Type: Select the text box type to write the text. The text box types are of two types.
Single Line: Limits input to a single line of text.
Multiple Line: Supports extended responses with multiple lines and full paragraphs.
Help Text: The default text displayed in the text box before any response is entered is called placeholder text.
Content Type: Select the content type. The content type is applicalble for Single Line Text Box Type. Let's deep dive into the various content type.
Text: Text fields allow customization of character limits for both minimum and maximum.
Numeric: Numeric fields enable customization of decimal count and error messages.
Email: Email fields allow for custom error messages.
Phone Number: Phone number fields support customizable country codes and error messages.
Postal Code: Postal code fields can also be customized with country codes and error messages.
Date: Date fields offer customization for date formats, range limits and error messages.
Character Limit: You can define the minimum and maximum character limit for the text.
Follow up Questions
Toggle Automated Follow-Up Question to enable AI-generated follow-ups based on the respondent's text answers. These questions are tailored to your specified objectives, helping gather deeper insights or clarify points from the initial response.
Maximum Number of Questions: You can select the maximum number of questions. The maximum count of questions that can be added is 5.
Objectives: Enter the objective of the question. You can keep adding the objective by pressing enter.
Question Media
Question Media files helps to attach media files to provide more context to the question. Click Upload Asset to upload media assets using Upload Media or Select from Asset Library. You have the option to adjust the media size by clicking on the slider.
You can align the Question Media by selecting the options from the Alignment drop-down.
Media Attachment
You can attach media files for additional information by clicking Add Media option. You can toggle to enable the Preview option and download the media files.
Manage Respondent Screen
Clone: You have the ability to clone a question without having to create that again.
Edit Logic: Edit logic option helps to edit the logic of question.
Delete: You have the option to delete a question.
Follow up Questions: Toggle Automated Follow-Up Question to enable AI-generated follow-ups based on the respondent's text answers. These questions are tailored to your specified objectives, helping gather deeper insights or clarify points from the initial response.
Text Field Settings
Question Settings
Toggle Mark as required option to make the question mandatory. It is denoted by a small red dot on the respondent screen.
Preview
Click Preview Survey (top-right corner) to see how respondents will view it.
Reporting Text Field question responses
Text Field responses are accessible in Standard Analytics. For deeper insights, use Custom Reporting to track ranking trends, shifts in option positions over time, and identify the most and least preferred choices. Analyzing how often an option appears in higher versus lower ranks helps reveal respondent preferences.
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