Add a Workspace Queue
Updated
Workspace Queues are used to store Inbound Messages. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine. Using Queue Rules, you can automatically assign messages to queues without the need for any manual action. And as a message moves through a workflow, the message's Workspace Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this section, we will go over how to add Workspace Queue.
To Add a Workspace Queue
Click the New Tab > All Settings > Manage Workspace.
On the Platform Settings window, select Workspace Queues from the list of options. You can also search for it in the search bar above.
On the Workspace Queues window, click Add Queue in the top right corner.
On the New Queue window, enter the details. For more information, refer to this article.
Click Save in the bottom right corner to save your created workspace queue.
Workspace Queues — Field Descriptions
Term | Description |
Name | Enter a queue name. |
Queue Type | Select the queue type from the drop-down menu. For workspace queues only one option is available. |
Description | Enter a queue description. |
Queue Owner | Select a queue owner from the drop-down menu. You can only select one owner at a time. |
Subscribers | Select queue subscribers from the drop-down menu. You can select the Users or User Groups who will receive messages associated with this queue. |