Queues
Although custom fields allow you to add metadata to entities like Messages and Cases, sometimes, you might be required to group these messages or cases in specific queues. To do this, Sprinklr allows you to create queues for messages and cases. These have specific nuances, which you can read more about on the page below

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Add a Workspace Queue

​Workspace Queues are used to store Inbound Messages. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine. Using Queue Rules, you can automatically

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Queues

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