Send an Auto-Response To Case Update Rule

1. Click the New Tab icon  and select Rule Engine under the Social Core Cloud.
    

2. In the top right corner, select Create New Rule and click New Rule.
   
    
3. Enter a name and an optional description to your new Rule. Under Context select, Case Update to execute the rule on.
   
    
4. In the Rule Engine Builder, add Rule Conditions.
   
    
5. Then click the  icon and click Add Action to add action.
   
    
6. On the right side of the dashboard, you can see the Edit Action column. You can find Auto respond to a message in the list of Actions.
   
    
7. Select Action and select the case from the list.