Rule Engine KB

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Auto Import Rules

This topic aims to take you through Auto-Import Rules, a Rule Type in Sprinklr. To view the list of Rules, see Types of Rules.Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditio

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cloud:core

article:howto

release:N-A

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Configure Rules to Auto-Respond to Messages

In the Rule Engine, you can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. You can also use the Rule Engine to crea

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business hours

cloud:social

Rule Engine Actions

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Types of Rules

Overview The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency by transforming manual processes to automatic actions that execute according to the conditions that you set. Rules can be

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cloud:core

module:rule-engine

article:howto

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Rule Engine KB

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Add Notes in Rule Engine

In Rule Engine, you can add an action to update notes with a defined message. This feature is available only in Inbound, Queue, Listening, SLA and Workflow Update Rules. Use the Feature Click the New Tab icon and select Rule Engine under the Social Core Cloud.   In the

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Send an Auto-Response via Case Update Rule

In Rule Engine, now you have an option to send an auto-response to case update rule just like the Inbound Rules. Send an Auto-Response To Case Update Rule Click the New Tab icon  and select Rule Engine under the Social Core Cloud.  

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Use Copy Action in Rule Engine

Copy Actions in Rules are intended to copy the property of one entity to another. Using Copy Actions you can ensure tagging continuity across your entire workflow with actions to automatically copy property of one message to all associated messages. For example, Copy Actions can provide your Cu

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copy action in Rule Engine to Copy the Properties

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feature:spe

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for publish

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cloud:core

Rule Engine Action

rule engine condition

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Change Management in Rule Engine

To minimize the risk of errors or disruptions, it is essential to carefully manage any modifications or additions/deletions made to existing rules in a system through change management. This capability involves identifying the potential impact of the change in one rule on other rules that have simil

Rule Engine

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahold of

Workflow Update Rules

Workflow Update

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

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