Support Ticket
Updated
Creating a Support Ticket
Sprinklr Technical Support is your ever-present lifeline to technical platform assistance. Support is available 24x7 by web/email/phone.
Submitting a Support Ticket
When you submit a ticket, our Support Team will assess and assign severity to your ticket. Below, you'll find a guide to the Support ticket severity:
Critical | The Platform is completely unavailable or performance is so poor as to render the Platform unusable. No workaround exists. |
High | A major functionality of the Platform is unusable, which results in limited functionality or affects a large number of users. |
Medium | There is a loss of functionality or resource that does not seriously affect the Platform’s functionality. |
Low | Minor bugs and all other requests for service; such as general usage questions or enhancement requests. |
Web
Visit here to submit a ticket. You can also open the Sprinklr Community in three simple steps:
Open the Sprinklr platform.
Navigate to the help section in the navigation bar.
Click Customer Community.
On the Create Request window, enter the Subject and Description for the ticket. Select the Request Type and Business Impact from the respective drop-downs. Attach the files, if any.
Click Submit at the bottom.
To submit a support ticket, send an email to tickets@sprinklr.com.
To ensure a speedy resolution, please include as much of the following information as you can:
Customer Name (Space) / Partner Name (V3):
Workspace Name(s) (Space) / Client Name(s) (V#):
User Email Address(es):
Module:
Description:
Expected Behavior:
Actual Behavior:
Are you able to reproduce this error:
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Note
If possible, attach the relevant screenshots to your submitted ticket to help the Support team quickly identify the issue you're experiencing.
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Phone
Call +1 917-933-7800 for support.
Region Wise:
US: +1 (844) 512-9997
Australia: +00611800861700
Germany: +49 40 299960132
UK: +448081695990
Qatar: +974800101755 -->Geo Based. (Calls can be made from Qatar only) - In Progress
Support lines:
Support priority line: +16467986378
Sprinklr Platinum support 1: +18443100514
Our Support Team is here 24/7 to help assist. You may be directed to voicemail, should all team members be helping customers.
View Submitted Tickets
To see all the support requests that you have created and you are cc'd on, click Requests on the navigation bar.
Respond to the Tickets Raised via Email
You can also respond to the tickets that you have raised via emails. Click on the desired request and type your reply in the reply box at the bottom.
Knowledge Base