Universal Entities
Unlike other platforms with fragmented architecture across their products, Sprinklr works on Universal Entities. Some of the essential universal entities with which you will repeatedly work in Care are called out below.

Articles

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Support Ticket

Creating a Support TicketSprinklr Technical Support is your ever-present lifeline to technical platform assistance. Support is available 24x7 by web/email/phone.Submitting a Support TicketWhen you submit a ticket, our Support Team will assess and assign severity to your ticket. Below, you'll fi

Knowledge Base Article

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Universal Entities

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Conversation Cluster

Conversation Cluster Report: Actions & InteractionsIn this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and

Knowledge Base Article

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Universal Entities

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Queues

Custom Field

User Management & Permissions

Universal Entities

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas