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Auto-Initiate Video Calls

In your Conversational AI bot, you have the option to incorporate a deflect node. This deflect node serves to redirect users from one social channel to Sprinklr Live Chat, where a video call is automatically initiated.​For example, if a user initiates a conversation on a social media platform but re

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Additional Features

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Deflection with authentication

​Brands can also integrate an authentication flow between social and live chat; which can happen primarily when: Brands want to verify customer’s identity before getting into a conversation with themBrands want to pull CRM data and get customer information before getting into a conversation with the

Knowledge Base Article

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Additional Features

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