Case Creation

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Create Cases via Guided Workflows

Using the Create Records node in a guided workflow, you can create social or voice cases and store them in Sprinklr.Imagine a customer is experiencing an issue with a product they recently purchased, and visits the brand's website for support. They come across a guided workflow specifically des

Knowledge Base Article

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Case Creation

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Webforms

Customizable Styling

What is a Customer-Facing Guided Workflow?

Getting Started with Customer-Facing Guided Workflows

Managing Records

Self Help Guides

Case Creation

Guided Workflows on Sprinklr Community

Guided Workflows in Knowledge Base Articles

Version Management

Embedding on External Websites

Guided Workflows on Live Chat

External API Calls

Service Agent Personas