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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
Customer-Facing Guided Workflows
Create interactive, step-by-step workflows for customers
Introduction
Key Functionalities
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Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Webforms
Customizable Styling
What is a Customer-Facing Guided Workflow?
Getting Started with Customer-Facing Guided Workflows
Managing Records
Self Help Guides
Case Creation
Guided Workflows on Sprinklr Community
Guided Workflows in Knowledge Base Articles
Version Management
Embedding on External Websites
Guided Workflows on Live Chat
External API Calls
Service Agent Personas