Getting Started with Customer-Facing Guided Workflows

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Guided Workflow Application Manager

For external guided workflows, you have the capability to integrate them into an application, providing a means to define and customize their styling. This allows you to tailor the appearance and visual elements of the guided workflows according to the specific branding or design requirements.To Add

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Guided Workflow Manager

OverviewTo create a customer-facing guided workflow, follow the steps outlined below:Click the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve.​Click Add Guided Workflow in the top right corner of the Guided Workflow Manager window to create a new guided workflow

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Guided Workflow Canvas

OverviewThe guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionali

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

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Sprinklr Commerce

Workforce Management

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IVR

Knowledge base

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Sprinklr AI+

Customer-Facing Guided Workflows

Webforms

Customizable Styling

What is a Customer-Facing Guided Workflow?

Getting Started with Customer-Facing Guided Workflows

Managing Records

Self Help Guides

Case Creation

Guided Workflows on Sprinklr Community

Guided Workflows in Knowledge Base Articles

Version Management

Embedding on External Websites

Guided Workflows on Live Chat

External API Calls

Service Agent Personas