What is a Customer-Facing Guided Workflow?

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What is a Customer-Facing/External Guided Workflow?

OverviewA Customer-facing/External Guided Workflow is an interactive, step-by-step interface that empowers customers to independently address their queries. It can be seamlessly integrated into client websites, Sprinklr communities, or knowledge base articles. These workflows offer a wide range of f

Knowledge Base Article

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What is a Customer-Facing Guided Workflow?

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Webforms

Customizable Styling

What is a Customer-Facing Guided Workflow?

Getting Started with Customer-Facing Guided Workflows

Managing Records

Self Help Guides

Case Creation

Guided Workflows on Sprinklr Community

Guided Workflows in Knowledge Base Articles

Version Management

Embedding on External Websites

Guided Workflows on Live Chat

External API Calls

Service Agent Personas