Case Analytics View

What is Case Analytics View

Case Analytics Page Widgets

Configure Case Analytics View

Articles

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What is Case Analytics View?

Case Analytics View in Quality Management offers users a consolidated display of agent-customer conversations. It incorporates AI scoring to evaluate agent performance, an audit form widget for manual evaluations, and various case details. This functionality simplifies the process of reviewing case

Knowledge Base Article

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Case Analytics View

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Omni-Channel Case Analytics View

Omni-Channel ViewThe omni-channel case analytics view allows you to easily view all the interactions related to a single case ID across different channels. Often, customers will switch between channels during the case, such as starting on live chat and then switching to a phone call. To facilitate t

Knowledge Base Article

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Case Analytics View

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Introduction

Case Analytics View

What is Conversational Analytics?

What is Sprinklr Data Ingestion?

Introduction

Homepage

Discovering Contact Drivers

Creating Contact Driver Models

Running Contact Driver Models

Maintaining Contact Driver Models

What are Sprinklr's Conversational Analytics Capabilities?

Ingestion Using SFTP/S3/GCP

Getting Started with Conversational Analytics

Cases & Calls

Configuring Insights Hub

PII Masking

Voice Analytics

Reporting

Customer Satisfaction Analysis

Smart Themes

Reporting

Reporting

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas