Configuration

Articles

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

RS
Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Knowledge Base Article

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Configuration

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Co-browsing

Smart Assist

What is Agent Assist?

Response Compliance

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Smart Responses

Agent Nudges

Troubleshooting and FAQs

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas