Creating Contact Driver Models

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How to Create a Contact Driver Model

A Contact Driver Model is a collection of contact drivers designed to cater to specific use cases within an organization's operations. For instance, consider a scenario where the contact drivers for customer support interactions differ from those for after-sales service inquiries. In such cases, dis

Knowledge Base Article

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Creating Contact Driver Models

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How to Create Contact Drivers within Contact Driver Models

In each contact driver model, you can include two components: contact driver groups and contact drivers. The deepest level of the contact driver hierarchy is referred to as contact drivers, while everything preceding it consists of groups of contact drivers known as contact driver groups.For example

Knowledge Base Article

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Creating Contact Driver Models

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Knowledge Base Article

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Creating Contact Driver Models

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Recommended Best Practises for Configuring Contact Driver Descriptions

1. Self-Explanatory and Intuitive Contact Driver NamesContact Drivers names is self-explanatory and intuitive. Clear and descriptive names help the model understand and classify customer queries more accurately.ExampleLevel 1 (L1)Level 2 (L2)Level 3 (L3)Order ManagementDeliveryWrong ProductOrder Man

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Creating Contact Driver Models

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Discovering Contact Drivers

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