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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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Engagement
Engagement within Sprinklr provides a way to manage your team's response workflows from organized Engagement Dashboards.
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Reference Guide for Sprinklr Social
Getting Started with Sprinklr Social
Sprinklr Social Glossary
Channels
Digital Asset Manager
Publishing
Engagement
Getting started with Social Engagement
Message third pane
Message tagging
Apply multiple message actions at once with macros
Leverage AI for better engagement
Other engagement capabilities
Governance
Rule Engine
Reporting
Link in Bio
Distributed
Display
User Generated Content
Advocacy