Getting started with Social Engagement

Articles

(9)
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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Account Groups in Engagement Columns

Select Account Groups in Engagement Dashboard Columns

Knowledge Base Article

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Getting started with Social Engagement

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Search and filter in Engagement Columns

Search and Filter functionalities in Engagement Columns help you quickly search and analyze billions of conversations on social media. Additionally, you can accelerate your speed to insights by performing an advanced search within the Engagement Columns.In this article, you will learn about how to p

Search in Engagement Columns

Engagement Columns

Search and filter in Engagement Columns

Filter in Engagement Columns

Knowledge Base Article

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Getting started with Social Engagement

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Community Management Persona App

Centralize your engagement and community management efforts by bringing in all your dashboards into the Community Management persona app. You can leverage the persona app overview page to get a top-level summary of how much people are engaging with your brand and your responses. This article detail

Community Management Persona App

Community Management

persona app

Knowledge Base Article

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Getting started with Social Engagement

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Create a Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon .

create outbound column

outbound column

Knowledge Base Article

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Getting started with Social Engagement

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Clone Dashboard:To create a replica of an Engagement Da

actions in engagement dashboards

Engagement Columns

Actions

Knowledge Base Article

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Getting started with Social Engagement

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Knowledge Base Article

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Getting started with Social Engagement

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Create a channel specific column

Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be able to

Create Channel Specific Column

Channel Specific Column

Create A Channel Specific Column

Knowledge Base Article

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Getting started with Social Engagement

SH
Create a WorkFlow Column

Engagement Dashboards allow you to create customized workflow dashboards in which messages can be viewed, acted upon, engaged with, assigned, and more. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be a

WorkFlow Column

Create A WorkFlow Column

Create WorkFlow Column

Knowledge Base Article

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Getting started with Social Engagement

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What can you do with Engagement dashboards?

Engagement within Sprinklr provides a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to manage inbound messages across social channels through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolut

Engagement

Create Channel Specific Column

Channel Specific Column

Create A Channel Specific Column

Knowledge Base Article

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Getting started with Social Engagement

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Getting started with Social Engagement

Message third pane

Message tagging

Apply multiple message actions at once with macros

Leverage AI for better engagement

Other engagement capabilities

Governance

Rule Engine

Reporting

Link in Bio

Distributed

Display

User Generated Content

Advocacy