Leverage AI for better engagement

Articles

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Comment Summary and Comment Insights

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Knowledge Base Article

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Leverage AI for better engagement

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Get predicted Engageability of messages with Intuition model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Outbound Message

thirdpane

outbound column

messages

Knowledge Base Article

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Leverage AI for better engagement

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Smart response compliance

Let your audience know that you care about them by ensuring your responses are unbiased and empathic.While engaging with your customers on different social media channels, you can respond to and address customer queries, posts, messages, etc. through Sprinklr. These responses can be vetted by an AI-

Relevance

Brand Guidelines

Check Response Compliance

Response Compliance

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Knowledge Base Article

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Leverage AI for better engagement

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Getting started with Social Engagement

Message third pane

Message tagging

Apply multiple message actions at once with macros

Leverage AI for better engagement

Other engagement capabilities

Governance

Rule Engine

Reporting

Link in Bio

Account Health Alerts

Distributed

Display and Presentation

User Generated Content

Advocacy