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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
Getting Started
If you are up to speed with essential Sprinklr components like users, roles & permissions, you can quickly get started with Sprinklr Insights.
Social Listening
Real-time Voice of Customer insights on social, digital, and traditional channels
AI-powered Consumer Insights
Advanced consumer insights on product and location reviews - powered with verticalised AI models. Logo and OCR detection capabilities using AI-powered visual insights.
PR Monitoring & Analytics
Comprehensive solution for PR monitoring, analytics & brand reputation management
Competitive Insights on Social
Inform your social media & content strategy with competitive intelligence & benchmarking.
Core Functionalities
Leverage and visualise data from 25+ social channels, millions of web sources, and internal feedback to extract actionable insights and drive business growth.
Next Steps
After getting the basic setup done, you can enhance your productivity by learning advanced configuration about different modules and products in Sprinklr Insights.
Getting Started with Sprinklr Insights
Reference Guide for Sprinklr Insights
Sprinklr Insights Glossary
Customer Feedback Management
Social Listening
Media Monitoring & Analytics
Product Insights
Location Insights
Audience Insights
Competitive Insights & Benchmarking
Visual Insights
Conversation Insights
AI Studio
Alerts
Reporting & Analytics
Data Sources & Channels
Sprinklr AI+