Help Centre for Customers

Articles

(2)
SH
Publish Articles on Sprinklr Community

After you create a knowledge base category and add articles within it, you must map it to the community to publish the articles in a given community.For those utilizing the Knowledge Base APIs to manage their own help center, the option to publish articles immediately upon approval is available, eli

Knowledge Base

Community

Knowledge Base Article

 • 

Help Centre for Customers

SH
Manage Article Order, Pin and Disallow Indexing on Community

After publishing your articles, you have the option to manage their order, pin specific articles, and control indexing.To set the order of articles on the Community1. When Add Order to Community Message permission is given, you can define the order in which articles are shown on Community.2. In Widg

Knowledge Base

Community

Knowledge Base Article

 • 

Help Centre for Customers

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Introduction to Sprinklr Knowledge Base

Sprinklr AI+ Powered Article Creation

Create and Manage Categories

Create and Manage Articles

Migrate Existing Content

Help Centre for Customers

Knowledge Base for Agents

Translating Content

Tiered Approval Workflow

Scheduled Publishing/Unpublishing

Version History

Self Service in Live Chat

Guided Workflows in Knowledge Base Articles

Import & Export

Custom Fields Tagging

Robots Meta Tags

Nominate Messages on Communities to Create Articles

AI-Powered Search with Autoscrolling

Publishing via API

Reporting

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas